Augtrix
Encountering a technical anomaly or deployment issue? Submit your request below and our engineering team will respond within 24-48 hours. For order-related queries, have your Order ID ready.
Fill out the form below with as much detail as possible. Include error messages, steps to reproduce, and any relevant system information. The more data you provide, the faster we can resolve your issue.
Before submitting a ticket, check if your question has already been answered below.
An Augtrix asset pack is a premium digital wearable bundle built for the metaverse, AR, and 3D content creation. Each pack includes 3D model files (OBJ, FBX, GLB), a full PBR texture set at 4K resolution (BaseColor, Emission, Metallic, Roughness, Normal, AO), cinematic renders from every angle, a live Snapchat AR lens, and a setup readme. Everything you need to deploy your digital identity — instantly.
Yes — Augtrix assets are built for universal deployment. The included formats work natively with Blender, Maya, Cinema 4D, Unity, Unreal Engine, VTube Studio, and Animaze. The GLB file ensures instant compatibility with any WebGL, metaverse, or AR framework. If you're a streamer or VTuber, you can have it running on your live feed in minutes.
Every Augtrix product page includes a live Snapchat lens try-on — completely free. Click the lens link or scan the Snapcode on your phone to open it in Snapchat instantly. No account needed. No app install. Under 10 seconds. The face-tracking AR overlays the mask in real time. Lower your eyebrows to activate the fire glow effect, raise them to deactivate it.
Once your payment is confirmed on Gumroad, a download link is delivered automatically to your email within minutes. Check your spam folder if it doesn't arrive. If you still can't find it after 15 minutes, contact us here with your Order ID and we'll sort it immediately.
Yes. Every Augtrix pack includes a personal and commercial use license. You can use the assets in live streams, YouTube videos, TikTok content, metaverse avatars, game builds, and paid client projects. Reselling the raw files or redistributing them as standalone products is not permitted. Full license terms are included in the readme file inside each download.
Because our products are digital downloads, all sales are final once the file has been accessed. However, if a technical issue prevents you from using the asset, contact us within 7 days of purchase with your Order ID and we will resolve it or provide a replacement. See our Refund Policy for full details.
Absolutely. Augtrix is designed for everyone — from professional 3D artists to people who've never opened a modeling tool. The included Snapchat lens lets you wear the mask on your face right now, with zero technical knowledge. The readme manual walks you through every step if you do want to go deeper. If you can use a phone, you can use Augtrix.
Our engineering team monitors all incoming support requests around the clock. Average response time is under 24 hours. For urgent matters, include "URGENT" in your issue description.