Refund Policy
Digital Assets Refund Policy // System Protocol
At Augtrix, we engineer extraordinary, high-end virtual assets and digital fashion frameworks.
Because our assets (including but not limited to .OBJ, .FBX, .GLB, and 4K Texture Maps) are delivered instantly via digital download upon purchase confirmation, all sales are generally considered final.
However, as a premium digital house, we recognize genuine technical discrepancies and are fully committed to resolving them under strict verification loops.
We understand that digital deployment can sometimes encounter unforeseen architectural anomalies.
You are eligible to request a technical review or a manual refund within 14 days of purchase under the following conditions:
- Corrupted Deliverables: The downloadable archive or asset file is verified as corrupted, damaged, or unopenable upon extraction.
- Critical Architectural Flaws: The 3D asset exhibits non-functional structural defects or mesh errors that make it entirely unusable in standard 3D or AR pipelines, and our engineering team cannot provide a hotfix within 5 business days.
- Double Invoicing: You were accidentally billed multiple times for the exact same transaction sequence.
Refund requests will strictly not be authorized under the following circumstances:
- Change of Mind: Requests based on a change of preference, aesthetic misalignment after download, or accidental purchase once the asset files have been successfully accessed or downloaded.
- Hardware or Software Incompatibility: Issues arising from attempts to run or deploy 4K assets on devices or software frameworks that do not meet standard industry specifications for high-fidelity 3D assets.
- Lack of Technical Skill: Failure or inability to implement the digital assets into your specific gaming, metaverse, or software pipelines due to a lack of technical knowledge.
To initiate a genuine claim, your request must undergo our automated and manual vetting system:
- Submit a Request: Contact our elite support team directly at support@augtrix.com with your original Order ID and account details.
- Provide Diagnostic Evidence: You must provide clear visual proof (screenshots, error logs, or video recordings) demonstrating the exact structural flaw or corruption inside your 3D development pipeline.
- Technical Evaluation: Our technical team will inspect the asset bundle. If a defect is confirmed and cannot be resolved via an updated file delivery, a manual refund will be authorized instantly. Approved refunds are processed directly back to your original global payment gateway.